Customer service is an essential part of any successful business. If you keep your customers happy, they are that much more likely to come back and they will most likely recommend your company to others. Here are some great tips to help you boost customer service and make your e-commerce business a greater success.


Emails

Email is great for effectively communicating with your clients. Since everything is in writing, the communication is a lot clearer on both parts. You can also attach images and other files in order to get your message across. It also makes it easier for your staff to keep track of their conversations. There are many ways of setting up email addresses and you can allow each employee to have their own email address to keep track of their clients.


Social Media

There are a number of different social media platforms you can use to interact with your clients and potential clients. One of the main reasons why clients contact companies via social media is because of the fast response time. Many companies respond quickest via platforms like Facebook. You can also use these platforms to encourage user interaction and to allow users to interact with your company in the form of feedback. You can show your customers that you care by responding quickly to positive and negative comments alike.


Live Chat

live-chatThis is a handy tool if you have the necessary resources. Online chat is almost like a combination of email and phone assistance. Responses are almost instant and the customer service agent can get all the necessary information needed in order to assist or solve any problems. Live chat is great for helping shoppers find what they are looking for, follow up on orders, and resolve any possible problems without delay.


Helpdesk

Online helpdesks are great resources for customers. Here they can find frequently asked questions and submit their own questions too. You can set up a kind of forum for your customers to interact with one another. Many customers often have the same questions and, if you can answer them with FAQs or client interaction, you save a lot of time and money on answering every question yourself.


Phone Support

By making it possible for clients to contact you via phone, you solve a number of potential problems. Firstly, your clients can get in touch with you right away if there is a problem. It's also good for building trust. When a company fails to provide their clients with a contact number, it can create the impression that you are not willing to offer support or stand by your products.


Fast Delivery

fast-deliveryWhen a customer places an order online, they don't want to wait several days or weeks for their order to arrive. It's important to make the online shopping experience as satisfying as physical shopping. This is why it's important to make sure that you always deliver your products in a timely manner. SPARX Logistics offers a full range of logistics and warehouse services. With our team in your corner, you will enjoy the benefits of fast and reliable delivery services along with other logistics services to help your business run smoothly and keep your clients happy.


Keep Policies Easy to Understand

When your policies consist of language that is difficult to understand, it can make customers skeptical and reluctant to buy. It's especially important to include terms regarding your satisfaction guarantee, any product warranties, and your returns policy. All of this information should be included in an easy-to-follow format so that your website users are not left with questions. This is excellent for building trust.


Billing or Order History

Customers like to be able to check their order history as well as their payment methods, order status, and other relevant information. If they can find these details themselves, they will not need to contact your support team which will make it easier for your staff to concentrate on more pressing matters.


Get Feedback

It's not only good to pay attention to positive feedback, but it's also important to read and review negative comments. If you receive positive remarks, then you know that you are doing something right. On the other hand, if you receive negative feedback, you can use this information to improve your products or services. Only by communicating with your customers can you truly understand where you are excelling and where there is room for improvement. Make sure that you make it easy for your clients to offer feedback on your site, via review websites, and through other means of communication like emails and social media.

For more details on our expert services, contact SPARX Logistics at 1-833-577-7279. Our team is experienced in handling everything from storage and warehouse management to packaging and delivery. When you use our professional services, you and your clients benefit more.